Frequently Asked Questions
What is Sub-Metering
Prepaid Sub-Meters are used where not possible to install a Prepaid Meter through the local Supply Authority.
Sub-Meters are installed downstream from the Counsil-supplied metering and does NOT replace the Main/Counsil supplied meters which will continue to be used for billing of the main property.
Meter Installation
How do I select the right prepaid meter to install
- Integrated or Split Meter Type
- Electrical Single or Three Phase
How do I select the right prepaid meter to install
- Order preconfigured meter from URS
- If obtained through another supplier, the URS team will assist with the configuration process
Correct way to Install the Prepaid Meter
Sub-Meter must be installed downstream from the Counsil-supplied meter. The Counsil-supplied must NOT be removed.
Meter Activation
How do I select the right prepaid meter to install
Contact the URS Service Desk to register and activate the meter
Required documentation
Property Owner Identification Document
- Property Owner Bank Account
- Address where sub-meter will be installed
- Utility Bill or Prepaid Voucher of the main property
Agent Portal
Portal activation and access
Contact the URS Service Desk to activate the Agent Portal
What is available on the agent portal?
Dashboards and Reporting on the Agent’s portfolio of meters